Returns and guarantees

We do not take returns. Instead, we make it right with two guarantees, and we fix anything that arrives damaged or wrong.

Fit guarantee: it fits, or the right size ships free

If the costume does not fit your dog, email us within 30 days of delivery at support@grumpypaws.co with your order number, a photo of your dog wearing the costume and your dog's chest measurement. We ship the right size free. You keep the first one; there is nothing to send back.

Christmas guarantee: before Christmas, or your money back

Order by Thursday, December 10, 2026 (11:59 pm Eastern time) and it arrives before Christmas, or your money back. If an order placed by the cutoff arrives after December 24, email us your order number and we refund the full order. You keep everything.

Damaged, defective or wrong item

Email us within 30 days of delivery at support@grumpypaws.co with your order number and a photo of the problem. We will ship a replacement or refund part of your order, depending on the problem.

Change of mind

We do not accept returns or give refunds for a change of mind.

Cancellations

Need to cancel? Email us as soon as possible. If your order has not shipped yet, we cancel it and refund it in full.

Refunds

Approved refunds go back to your original payment method. Your bank may take a few business days to show it.

This policy does not limit any rights you have under the consumer protection laws that apply to you.