Shipping policy

Last updated: November 11, 2026

Shipping is free

Every order ships free. There is no minimum.

Where we ship

Canada and the United States.

Delivery times

Free shipping. Canada: 7 to 9 business days. United States: 6 to 10 business days.

Business days are Monday to Friday, holidays excluded, counted from the day you order.

Christmas delivery guarantee

Order by Thursday, December 10, 2026 (11:59 pm Eastern time) and it arrives before Christmas, or your money back. This applies to Canada and the United States. If an order placed by the cutoff arrives after December 24, email us your order number and we refund the full order. You keep everything.

Orders placed after the cutoff ship with the same delivery times, but they are not guaranteed to arrive before Christmas.

Tracking

When your order ships, we email you a tracking number and link. Tracking can take a few days to show its first update.

Taxes and import charges

Sales taxes are calculated at checkout. Depending on your country, an order may be subject to import duties or taxes. Any charges collected at checkout are shown before you pay.

Address

Please check your shipping address at checkout. If you spot a mistake, email us right away at support@grumpypaws.co so we can fix it before your order ships.

Lost or damaged parcels

If your parcel is lost, or arrives damaged, email us at support@grumpypaws.co with your order number (and a photo if it arrived damaged). We will ship a replacement or refund part of your order.

Questions

Email support@grumpypaws.co. We usually reply within one business day.